RT @Hyken: The job isn't to just fix the problem. It's also to restore the customer's confidence. Do both! http://bit.ly/223BvPL

The job isn't to just fix the problem. It's also to restore the customer's confidence. Do both! http://pic.twitter.com/ysnRMYe1uh

— Shep Hyken (@Hyken) April 3, 2016